Introduction
The governing law for the Terms of Service is the law of Malaysia, irrespective of your current location or jurisdiction when accessing the Here-MyCar Application.
Here-MyCar is a platform for peer-to-peer car rental; this is provided by Here-MyCar Technologies Sdn. Bhd. ("Here-MyCar", "we", "us" or "our"). Here-MyCar provides a Service which allows Owners to create a listing for their Vehicles and allows Renters to find out information about which Vehicles are available for rental. The Service provides a platform for Renters to book directly with Owners.
These Terms of Service ("Terms") describe the Terms and Conditions that govern the use of and participation in Here-MyCar and its Services.
Here-MyCar's Services include our mobile device software application and any other mobile or online services and/or applications owned, controlled, or offered by Here-MyCar (collectively known as "Service"). By accessing or using the Service, you signify that you have read, understood, and agree to be bound by these Terms and to the collection and use of your information as set forth in the Here-MyCar Privacy Policy.
This legal notice applies to the entire contents of this booking engine. Please take the time to read these Terms of Service ('Terms') as by using this booking engine you indicate your acceptance of these Terms of Service. If you do not accept these terms, you are advised not to use this booking engine. By using any part of Here-MyCar's booking engine, you shall be deemed to have accepted this legal notice in its entirety.
Here-MyCar reserves the right, at its sole discretion, to modify the Service or to modify these Terms, including the Service Fees, at any time and without prior notice. If we modify these Terms, we will either post the modification on the Site or via the Application or otherwise provide you with notice of the modification. We will also update the "Last Updated" date at the top of these Terms. By continuing to access or use the Service after we have posted a modification on the Site or via the Application or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application and Services.
It is important to note Here-MyCar is not a party to the rental agreement between Owner and Renter, and Here-MyCar does not have any control over, and is not responsible for the actions or conduct of either the Owner or the Renter. By agreeing to be bound by these Terms you accept and agree to this.
Eligibility
- The Renter must be between 21 to 75 years old and in possession of a full unrestricted Malaysian (or International Driving Licence) for a minimum of 2 years and the Renter must maintain a valid driver’s license at all times whilst using the Service.
- Users with licenses not recognized by the Road Transport Department of Malaysia (JPJ) must have a valid driving permit.
- Probational licence holders will not be accepted.
- The Vehicle may be driven during the duration of the booking only by the person named on the rental transaction.
- Any registration, use or access to the Service by anyone under 21 is strictly prohibited and in violation of this Agreement.
- The Owner must be the registered owner of the Vehicle, the Owner is responsible for ensuring that there are no restrictions on the Owner using the Vehicle for the purpose of Bookings.
- The Service is not available to any Users previously removed from the Service by Here-MyCar unless Here-MyCar has given you written notice of reinstatement.
- All Users must pass our Renter’s Eligibility Requirements and must provide all necessary documentation for determining eligibility throughout your use of the Service as may be determined by Here-MyCar in its sole discretion. You acknowledge and agree that Here-MyCar may change its Renter Eligibility Requirements at any time and for any reason.
In using the Here-MyCar App and Website, you understand that you are responsible, financially and otherwise, for all uses of Here-MyCar by you and those using your login information. Here-MyCar recommends you protect your login information.
Here-MyCar Accounts
- By applying for an account on the Service, you give us permission to disclose the information you provide during your application to third parties for verification purposes, and to obtain relevant additional information about you when necessary.
- Here-MyCar may accept or reject an account application in our sole discretion for any reason. If you are accepted for an account, you acknowledge and agree to abide by the Renter Eligibility Requirements and/or Owner & Vehicle Eligibility Requirements whichever are applicable to your particular circumstances.
- Users with an account are collectively referred to in this Agreement as "Members". Your Member account gives you access to the services and functionality that we may establish and maintain from time to time and at our sole discretion. Each transaction in which a Renter rents a car from an Owner via the Service is referred to in this Agreement as a "Rental".
- Your Member account is for your personal use only. You may not create a Member account on behalf of a business or entity unless provided express written authorization by the Service.
- You may not use another Member's account, permit anyone else to use your Member account, or assign or otherwise transfer your Member account to any other person or entity.
- When applying for and creating your account, you must provide accurate and complete information, and keep such information updated and accurate throughout the term of this Agreement.
- You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify Here-MyCar immediately of any breach of security or unauthorized use of your account. Here-MyCar will not be liable for any losses caused by any unauthorized use of your account.
- By providing Here-MyCar with your email address, you consent to Here-MyCar using the email address to send you Service-related emails, including any notices required by law, in lieu of communication by postal mail.
- By providing Here-MyCar your mobile phone number, you consent to Here-MyCar using the phone number to send you Service-related messages. You may not opt out of Service-related emails or messages. We may also use your email address and/or mobile phone number to send you other messages, such as changes to features of the Service and special offers.
Service Rules
You agree not to engage in any of the following prohibited activities:
- Copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated "scraping".
- Using any automated system, including without limitation "robots, "spiders, "offline readers, etc., to access the Service in a manner that sends more request messages to the Here-MyCar servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser except that Here-MyCar grants the operators of public search engines revocable permission to use spiders to copy materials from Here-MyCar.com for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials.
- Transmitting spam, chain letters, or other unsolicited email.
- Attempting to interfere with, or compromise the system integrity or security or decipher any transmissions to or from the servers running the Service.
- Taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure.
- Uploading invalid data, viruses, worms, or other software agents through the Service.
- Collecting or harvesting any personally identifiable information, including account names, from the Service.
- Using the Service for any commercial solicitation purposes.
- Impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity.
- Interfering with the proper working of the Service.
- Accessing any content on the Service through any technology or means other than those provided or authorized by the Service; or
- Bypassing the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein.
Here-MyCar may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the Service without notice and liability for any reason, including if in Here-MyCar's sole determination, you violate any provision of this Agreement, or for no reason. Upon termination for any reason or no reason, you continue to be bound by this Agreement. All aspects of the Service are subject to change or elimination at Here-MyCar's sole discretion. Here-MyCar reserves the right to interrupt the Service with or without prior notice for any reason or no reason. You agree that Here-MyCar will not be liable to you for any interruption of the Service, delay or failure to perform.
User Conduct
You understand and agree that You are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to Your use of the Service. In connection with Your use of the Service You may not, and You agree that You will not:
- Violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and Tax regulations.
- Use the Service for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies Here-MyCar endorsement, partnership or otherwise misleads others as to your affiliation with Here-MyCar.
- Dilute, tarnish or otherwise harm the Here-MyCar brand in any way, including through unauthorized use of the Content, registering and/or using Here-MyCar or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Here-MyCar domains, trademarks, taglines, promotional campaigns or Content.
- Copy, store or otherwise access or use any information contained on the Site, Application, Services or Collective Content for purposes not expressly permitted by these Terms.
- Infringe the rights of Here-MyCar or the rights of any other person or entity, including without limitation, their intellectual property, privacy, publicity or contractual right.
- Use Service to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers.
- Use our Service in connection with the distribution of unsolicited commercial email ("spam") or advertisements unrelated to the Service.
- "Stalk" or harass any other user of our Service or collect or store any personally identifiable information about any other user other than for purposes of transacting as an Here-MyCar Renter or Owner.
- Offer, as an Owner, any Vehicle rental that you do not yourself own or have permission to rent as an Owner.
- Users are not allowed to register for more than one Here-MyCar Account or register for an Here-MyCar Account on behalf of an individual other than yourself.
- Users are not permitted to submit any false information including name, date of birth, driver's license, credit card, insurance, or other personal information.
- The user is not permitted to submit a claim, or respond to a claim (for example about damage to a vehicle), with false or misleading information.
- You may not Rent or drive any vehicle without a valid, full unrestricted driver's license.
- Members may not contact another Member for any purpose other than asking a question related to a Booking, Listing, or the Member's use of the Service.
- Recruit or otherwise solicit any Renter, or Owner, or other Member to join third-party services or websites that are competitive to Here-MyCar, without Here-MyCar's prior written approval.
- Recruit or otherwise solicit any Member to join third-party services, applications or websites, without our prior written approval.
- Impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity.
- As an Owner, submit any Listing with false or misleading information, including price information, or submit any Listing with a price that you do not intend to honour.
- Engage in disruptive, circumventive, abusive or harassing behaviour in any area or aspect of our Service.
- Post, upload, publish, submit or transmit any Content that:
- Infringes, misappropriates or violates a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.
- Violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability.
- Is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive.
- Is defamatory, obscene, pornographic, vulgar or offensive.
- Promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group.
- Is violent or threatening or promotes violence or actions that are threatening to any other person.
- Promotes illegal or harmful activities or substances.
- Use, display mirror or frame the Service, or any individual element within the Service, Here-MyCar's name, any Here-MyCar trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the Service, without Here-MyCar's express written consent.
- Access, tamper with, or use non-public areas of the Service, Here-MyCar's computer systems, or the technical delivery systems of Here-MyCar's providers.
- Attempt to probe, scan, or test the vulnerability of any Here-MyCar system or network or breach any security or authentication measures.
- Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Here-MyCar or any of Here-MyCar's providers or any other third party (including another user) to protect the Service.
- Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Service to send altered, deceptive or false source-identifying information.
- Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Service.
- Advocate, encourage, or assist any third party in doing any of the foregoing; or
- Accept or make a payment for Rental Fees outside Here-MyCar's available payment process. If you do so, you acknowledge and agree that you:
- Would be in breach of these Terms.
- Accept all risks and responsibility for such payment, and
- Hold Here-MyCar harmless from any liability for such payment.
The Owner agrees to cooperate with and assist Here-MyCar in good faith (including responding promptly to communications) and provide Here-MyCar with such information and take such actions as may be reasonably requested by Here-MyCar in connection with any complaints, claims, charges or notices relating to the Owner’s Vehicle and listing.
The Owner, not Here-MyCar, is solely responsible for honouring any confirmed booking requests and making the Vehicle available to satisfy the booking request.
When making a booking, the Renter should rely solely on the information provided on the Here-MyCar App and Site, and any additional information communicated by the Owner to the Renter. Here-MyCar may endeavour to provide additional information about the Vehicle upon request from the Renter, but it will not assume any liability for the accuracy or completeness of any such information.
Here-MyCar has the right to investigate and prosecute violations of any of the above to the fullest extent of the law. In addition, and as set in these Terms, Here-MyCar may take a range of actions against you, including but not limited to deactivating or cancelling your Listing(s) or Here-MyCar Account, for a violation of this Section or these Terms.
Third Party Links
This booking engine may contain links to resources located on servers or websites operated by parties other than Here-MyCar. If you use these links you will leave the booking platform (website, mobile application). Such hyperlinks are provided for your reference and convenience only.
The inclusion of hyperlinks on this booking platform to other websites or servers do not imply any endorsement of the material on such websites or servers (including but not limited to material relating to travel information or services) or any association with their operators.
Here-MyCar does not control and is not responsible for such websites or the servers or the parties operating such websites or servers and accordingly Here-MyCar accepts no responsibility or liability for any material contained on those servers or websites, or the accuracy or legality of information contained on other websites or servers.
You will need to use your own discretion when communicating and utilising services from these other websites or servers. If you decide to access any of the third party websites linked to the mobile platform application, or website, you do so entirely at your own risk.
Fees, Billing, Payments
You agree to the fees and charges, terms of sale, payment and billing policies applicable to your use of the Service as stated within the mobile application. Here-MyCar may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion.
Payments. Here-MyCar has sole discretion in setting the Rental fees for each Vehicle and will process the Renters credit card, retaining a commission as stated within the mobile App. Here-MyCar will remit such funds the Owner as provided in this section. Here-MyCar will remit payments due to you hereunder no later than 30 days after the end of each successful booking. Payment shall be in the form of bank transfer.
Here-MyCar reserves the right to withhold payment or charge back to your account any amounts otherwise due to us under this Agreement, or any amounts due as a result of a breach of this Agreement by you, pending Here-MyCar's reasonable investigation of such breach.
To ensure proper payment, you are solely responsible for providing and maintaining accurate contact and payment information associated with your account, which includes without limitation applicable tax information. If we believe that we are obligated to obtain tax information and you do not provide this information to us after we have requested it, we may withhold your payments until you provide this information or otherwise satisfy us that you are not a person or entity from whom we are required to obtain tax information.
Any bank fees related to returned or cancelled checks due to a contact or payment information error or omission may be deducted from the newly issued payment. You agree to pay all applicable taxes or charges imposed by any government entity in connection with your participation in the Service. If you dispute any payment made hereunder, you must notify Here-MyCar in writing within thirty (30) days of any such payment; failure to so notify Here-MyCar shall result in the waiver by you of any claim relating to any such disputed payment. Payment shall be calculated solely based on records maintained by Here-MyCar. No other measurements or statistics of any kind shall be accepted by Here-MyCar or have any effect under this Agreement.
Collections. In addition to the amount due, delinquent accounts and/or chargebacks will be charged with fees and/or charges that are incidental to the collection of delinquent accounts and/or chargebacks including, but not limited to, collection fees and/or convenience fees and/or other third parties charges. Members hereby explicitly agree that all communication in relation to delinquent accounts will be made by electronic mail or by phone, as provided to Here-MyCar Inc. by Members. Such communication may be made by Here-MyCar Inc. or by anyone on its behalf, including but not limited to a third party collection agent.
Insurance
Here-MyCar maintains insurance that provides certain coverage to Members for Rentals transacted through the Service. In the event that a Rental in which you participate as a Renter results in a claim covered by the Here-MyCar Insurance, Here-MyCar will make reasonable efforts to assist you in submitting a claim. Here-MyCar does not guarantee the results of any claim submitted for coverage.
User Generated Content
Here-MyCar Content and User Content License. Subject to your compliance with the provisions of these Terms, Here-MyCar grants you a limited, revocable, non-exclusive, non-transferable license, to access and view any Here-MyCar content solely for your personal and non-commercial purposes and access and view any user content to which you are permitted access, solely for your personal and non-commercial purposes unless express written consent is provided by Here-MyCar. You have no right to sublicense the license rights granted in this section. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Here-MyCar or its licensors, except for the licenses and rights expressly granted in these Terms.
User Content
We may, in our sole discretion, permit you to post, upload, publish, submit or transmit content through our Services such as photographs, reviews, feedback, messages, and descriptions of your vehicle or trip. By making available any content on or through the Services, or through Here-MyCar promotional campaigns, you hereby grant to Here-MyCar a worldwide, irrevocable, perpetual (or for the term of the protection), non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such content by means of or to promote or market the Services. Here-MyCar does not claim any ownership rights in any such content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such content.
Feedback
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Site, Application and Services ("Feedback"). You may submit Feedback by emailing us, through the "Contact" section of the Site and Application, or by other means of communication. You acknowledge and agree that all Feedback you give us will be the sole and exclusive property of Here-MyCar and you hereby irrevocably assign to Here-MyCar your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein, and waive any moral rights you may have in such Feedback. At Here-MyCar's request and expense, you will execute documents and take such further acts as Here-MyCar may reasonably request to assist Here-MyCar to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.
No Agency Clause
Here-MyCar does not appoint you or any other user as its employee, mandatary, legal agent, or form any kind of legal partnership or joint venture. You are not authorized to make any commitments on behalf of Here-MyCar and Here-MyCar will not make commitments on your behalf, except as contemplated by Services or expressly stated in this Agreement.
Copyright Clause
We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the Copyright Act 2003. If you think a user is violating your copyright(s) and want to notify us, you can find information about submitting notices here.
Our Proprietary Rights
Except for your User Content, the Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content (the "Here-MyCar Content"), and all Intellectual Property Rights related thereto, are the exclusive property of Here-MyCar and its licensors. Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any materials or content accessible on the Service. Use of the Here-MyCar Content or materials on the Service for any purpose not expressly permitted by this Agreement is strictly prohibited.
You may choose to, or we may invite you to submit comments or ideas about the Service, including without limitation about how to improve the Service or our products ("Ideas"). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place Here-MyCar under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, Here-MyCar does not waive any rights to use similar or related ideas previously known to Here-MyCar, or developed by its employees, or obtained from sources other than you.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Here-MyCar, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THIS SERVICE, INCLUDING WITHOUT LIMITATION ANY RENTAL. UNDER NO CIRCUMSTANCES WILL Here-MyCar BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Here-MyCar ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL Here-MyCar, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS.
THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF Here-MyCar HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
Here-MyCar reserves the right to vary, supplement or amend the terms in this Terms and Conditions at any time, and any such variation, supplements or amendments shall be deemed part of the Terms and Conditions and take effect upon posting to this website and our provision of Goods and Services to you
Here-MyCar is committed to protecting and respecting your privacy. This Policy together with the Terms of Service and any other documents we refer to in this Policy or in the Terms of Service, set out how we will use your personal information and who it will be shared with. Please read the following carefully.
Information We Collect from You
We receive, store and process information, including Personal Information that you make available to us when accessing or using our Platform and/or Service. Examples include when you:
- Fill in any form on the Platform, such as when you register or update the details of your user account, or when you supply ID and other verification information;
- Access or use the Platform, such as to search for or post Listings, make or accept bookings, pay for Listings, book or pay for any associated services that may be available (such as, but not limited to, cleaning), post comments or reviews, or communicate with other users;
- Link your account on a Third-Party site (e.g. Facebook, PayPal) to your Here-MyCar Account, in which case we will obtain the Personal Information that you have provided to the Third-Party site, to the extent allowed by your settings with the Third-Party site and authorized by you;
- Communicate with Here-MyCar; and
- Share information with another Member.
We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with Here-MyCar or logged in to your Here-MyCar Account, such as your:
- IP Address;
- The date and time you access or use the Platform;
- The hardware and software you are using;
- Referring and exit pages and URLs;
- The number of clicks;
- Device event information, pages viewed and the order of those pages; and
- The amount of time spent on particular pages.
Here-MyCar will hold and use a Member’s personal information in order to perform the Services.
Payment Information
Here-MyCar collects your personal payment information. By submitting your payment information and/or linking your Here-MyCar account with an outside payment service such as PayPal, you authorise Here-MyCar to access and use this information in order to provide you with, and accept payment for, the Service. This allows us to both confirm your identity and provide you with seamless, hassle-free transactions.
Driver's License
We check your driver's record to make sure You and/or Your Profile meet Here-MyCar verification standards. By registering with Here-MyCar, you authorize us to access your driver's record from governmental entities and other applicable entities when necessary. You also authorize said entities to release this information to Here-MyCar. Here-MyCar's authorization to check your records is ongoing throughout the time you use our Service.
How Your Information is Used
We will only send you information directly related to your use of Here-MyCar.
By providing Here-MyCar your email address, you consent to our using the email address to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail.
Here-MyCar may send you other messages in the course of operation of our Service, such as notifications from other Users, updates about Service changes and features, and important news that may impact your use of Here-MyCar. These communications are considered directly related to your use of Here-MyCar, and may contain banners, ads, or promotional material.
Following termination or deactivation of your Member account, Here-MyCar may retain your profile information and User Content for a commercially reasonable time for backup, archival, or audit purposes, or to maintain and improve the Service – for instance, for the safety of other Users, we may need access to information about cars you have used in case one of those cars is involved in an accident. Furthermore, Here-MyCar may retain and continue to use indefinitely all information (including User Content) contained in your communications to other Users or posted to public or semi-public areas of the Service after termination or deactivation of your Member account.
Sharing of Your Information with Business Partners; Expanded Service
We may use information about you in partnership with outside companies in the course of providing you with additional services related to Here-MyCar, such as ride-sharing or parking benefits. When you purchase, register, or otherwise express interest in a product or service offered by a third party through Here-MyCar, you consent to our sharing your personal information with those parties. When you choose to participate in rewards programs, contests, discount offers, or other programs that involve third parties, you authorise Here-MyCar to share your personal information with those parties. Such third parties are authorized to use information that is disclosed to them, in accordance with contracts and agreements between Here-MyCar and third parties. In these cases, we will only share the information reasonably needed to provide you with service. Information that is shared with third parties is subject to the privacy policies of those parties, which may differ from Here-MyCar's privacy policies. By sharing this information, you agree that Here-MyCar is not liable or responsible for the actions or inactions of third parties.
How We Protect Your Information
Here-MyCar uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information and implement your privacy settings. We cannot, however, ensure or warrant the security of any information you transmit to Here-MyCar and you do so at your own risk. Once we receive your transmission of information, Here-MyCar makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Here-MyCar, at all times.
You Control Your Information
You can change your account information and preferences at any time by logging onto your account. You have the right to request and review information that Here-MyCar holds about you, and the right to request changes to correct inaccuracies. When practical and possible, Here-MyCar will make these requested changes.
Business Transfers By Here-MyCar
If Here-MyCar undertakes or is involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your Personal Information. In this event, we will notify you before your Personal Information is transferred and becomes subject to a different Privacy Policy.
Links to Other Web Sites
We are not responsible for the practices employed by websites linked to or from the Service, nor the information or content contained therein.
When follow a link from the Service to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.
Changes to Our Privacy Policy
If we change our privacy policies and procedures, we will post those changes on the Service to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.
Personal Data Protection Notice in line with Personal Data Protection Act 2010
By your application as a member of Here-MyCar, you shall agree and consent to us, Here-MyCar Technologies Sdn. Bhd. using and processing your Personal Data for the Purpose and in the manner as identified hereunder.
For the purposes of this Notice, "Personal Data" means information about you, from which you are identifiable, including but not limited to your name, identification card number, debit card details, credit card details, race, gender, date of birth, email address, any information about you which you have provided to Here-MyCar in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by Here-MyCar from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs.
The provision of your Personal Data is voluntary. However, if you do not provide Here-MyCar your Personal Data, your request for the Application may be incomplete and Here-MyCar will not be able to process your Personal Data for the Purposes outlined below and may cause Here-MyCar to be unable to allow you to use Here-MyCar's platform.
Here-MyCar may use and process your Personal Data for business and activities of Here-MyCar which shall include, without limitation the following ("the Purpose"):
- To perform Here-MyCar's obligations in respect of any obligations with you;
- To provide you with any services pursuant to the Terms and Conditions of the Service;
- To process your participation in any events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions and to communicate with you regarding your attendance thereto;
- Process, manage or verify your application for the Service pursuant to the Terms and Conditions of the Service;
- To validate and/or process payments pursuant to the Terms and Conditions of the Service;
- To develop, enhance and provide what is required pursuant to the Terms and Conditions of the Service to meet your needs;
- To process any refunds, rebates and or charges pursuant to the Terms and Conditions of the Service herein;
- To facilitate or enable any checks as may be required pursuant to the Terms of Use herein;
- To respond to questions, comments and feedback from you;
- To communicate with you for any of the purposes listed herein;
- For internal administrative purposes, such as auditing, data analysis, database records;
- For purposes of detection, prevention and prosecution of crime;
- For Here-MyCar to comply with its obligations under law;
- To send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings from Here-MyCar, its partners, advertisers and or sponsors;
- To notify and invite you to events or activities organised by Here-MyCar, its partners, advertisers, and or sponsors;
- To share your Personal Data amongst the companies within Here-MyCar's group of companies comprising the subsidiaries, associate companies and or jointly controlled entities of the holding company of the group ("the Group") and with Here-MyCar's and Group's agents, third party providers, developers, advertisers, partners, event companies or sponsors who may communicate with you for any reasons whatsoever.
If any of the Personal Data that you have provided to us changes, for example, if you change your e- mail address, telephone number, payment details or if you wish to cancel your account, please update your details by editing the aforementioned Personal Data on the mobile application platform.
By submitting your information, you consent to the use of that information as set out in the Privacy Policy and the Terms of Service.
The Retention Principle
The personal data processed for any purpose shall not be kept longer than is necessary for the fulfilment of that purpose.
It shall be the duty of a data user to take all reasonable steps to ensure that all personal data is destroyed or permanently deleted if it is no longer required for the purpose for which it was to be processed.
Notice and Choice Principle
A data user shall by written notice inform a data subject—
- that personal data of the data subject is being processed by or on behalf of the data user, and shall provide a description of the personal data to that data subject;
- the purposes for which the personal data is being or is to be collected and further processed;
- of any information available to the data user as to the source of that personal data;
- of the data subject’s right to request access to and to request correction of the personal data and how to contact the data user with any inquiries or complaints in respect of the personal data;
- of the class of third parties to whom the data user discloses or may disclose the personal data;
- of the choices and means the data user offers the data subject for limiting the processing of personal data, including personal data relating to other persons who may be identified from that personal data;
- whether it is obligatory or voluntary for the data subject to supply the personal data; and
- where it is obligatory for the data subject to supply the personal data, the consequences for the data subject if he fails to supply the personal data.
The notice under subsection (1) shall be given as soon as practicable by the data user—
- when the data subject is first asked by the data user to provide his personal data;
- when the data user first collects the personal data of the data subject; or
- in any other case, before the data user—
- uses the personal data of the data subject for a purpose other than the purpose for which the personal data was collected; or
- discloses the personal data to a third party.
A notice under subsection (1) shall be in the national and English languages, and the individual shall be provided with a clear and readily accessible means to exercise his choice, where necessary, in the national and English languages.
Owners and Renters can cancel a reservation any time up to 48 hours the start of the reservation.
Cancellations by either Owners or Renters can only be made within the Here-MyCar mobile application.
| Duration before start of trip | Refund |
|---|---|
| Up to 48 hours before trip commencement | Cancellation possible by Owner or Renter. Full refund issued to Renter. Owner does not receive payment. |
| Less than 48 hours before trip commencement | Cancellation not possible by Owner or Renter. No refunds issued if Renter does not collect vehicle. |
Owner Cancellation
Owners are required to respond to a reservation request within 24 hours. Failure to do so will result in auto-cancellation of the request, and missed earnings for the owner.
Reservations can only be cancelled up to 48 hours prior to the start of the Trip.
It is not possible to cancel a Reservation less than 48 hours before the start of a Trip. See Cancellation Scenario below.
If an Owner cancels a Reservation more than 48 hours prior to the Trip commencement, the Renters is issued a full refund and the Owner does not receive payment.
To cancel an accepted reservation:
- Go to My Cars > Reservations
- Select the relevant reservation and tap the CANCEL button.
Cancellation by Renters
Reservations can only be cancelled up to 48 hours prior to the start of the reservation (see example below).
Reservations requests can be cancelled before an Owner responds to the reservation request.
It is not possible to cancel a Reservation less than 48 hours before the start of a Trip.
Refunds are not issued if the Renter does not collect the vehicle.
Cancellations made prior to the no-cancellation period (48 hours before the start of the reservation) are eligible for a full refund. The payment amount will be credited to the Renter’s account usually within 3-5 days of cancellation.
To cancel an upcoming trip:
- Go to Trips > Upcoming Trips
- Select the relevant trip and tap the CANCEL button.
Cancellation Scenarios
A booking is made on 2 December for a Trip starting at 12:00PM, 6th December 2017.
- Cancellation is possible any time before 12.00PM, 4th December 2017 (48 hours before start of reservation).
- If the Trip or Reservation is cancelled prior to 12.00PM, 4th December 2017, the Renter receives a full refund.
- After 12.00PM, 4th December 2017, it is not possible to cancel the Trip or Reservation. If the Renter does not collect the car, the full payment amount is forfeited.